1. Introduction

Welcome to Notts Fire & Electrical Ltd (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with us — including through our website www.nfeltd.co.uk, social media, email, or when you request a quotation or our services. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Company name: Notts Fire & Electrical Ltd
Registered in: United Kingdom
Email: yvonne@nfeltd.co.uk
Website: www.nfeltd.co.uk

We are a UK-based fire protection and electrical services company serving clients across Nottinghamshire and the surrounding areas.

3. What Data We Collect

We may collect and process the following personal information:

Identity and contact details: Name, email address, phone number, and address.
Business information: Company name, job title, and service requirements.
Communication data: Messages, enquiries, or service requests sent via our website forms, email, or social media.
Technical data: IP address, browser type, and pages visited (via Google Analytics).
Quotation and service records: Information necessary to provide accurate quotes or perform our services.

We do not collect special category (sensitive) personal data such as health information, racial or ethnic origin, or political opinions.

4. How We Collect Data

We collect data when you: – Submit a quote request or contact form through our website. – Contact us by email, phone, or social media. – Use or browse our website (automatically collected via cookies and analytics tools).

5. How We Use Your Data

We use your personal information to: – Respond to enquiries and provide quotations. – Deliver and manage our services. – Maintain internal records and invoices. – Improve our website and customer experience (using Google Analytics). – Comply with legal and safety obligations.

We will never sell, rent, or share your personal information with any third party.

6. Legal Basis for Processing

We process your personal data under the following lawful bases: – Contractual necessity: to provide quotes and perform services you request. – Legitimate interest: to manage and grow our business and improve our website. – Legal obligation: to meet tax, accounting, and regulatory requirements.

7. Data Storage and Security

Your personal data is stored securely on password-protected systems and email servers. We take reasonable measures to protect data from loss, misuse, unauthorised access, or disclosure. Only authorised staff have access to personal information for legitimate business purposes.

8. Data Retention

We keep your data only as long as necessary to fulfil the purposes it was collected for, including legal or accounting requirements. Typically, enquiry and quote data is retained for up to 7 years in line with UK business record-keeping standards.

9. Cookies and Analytics

Our website uses Google Analytics to help us understand how visitors use our site. Analytics data may include your IP address, browser type, and page interactions, but it does not identify you personally.

You can control or disable cookies in your browser settings at any time.

For more details, visit Google’s Privacy Policy.

10. Your Data Rights

Under UK GDPR, you have the right to: – Access a copy of your personal data. – Request correction of inaccurate information. – Request deletion of your data (“right to be forgotten”). – Object to or restrict processing. – Withdraw consent (if applicable).

To exercise any of these rights, contact us at yvonne@nfeltd.co.uk. We aim to respond to all valid requests within 30 days.

Privacy policy